The Americus Times-Recorder
All parties involved sent the message that Monday’s ribbon cutting ceremony for PetCareRx at the company’s new facility on Martin Marietta Road was a joyous occasion and a sign of more positive economic growth. The company officially opened the new call center Monday, which was established in cooperation with the Americus-Sumter County Payroll Development Authority (PDA). The ceremony was attended by more that 50 community leaders and representatives of community organizations and PetCareRx executives.
The company currently employs 125 people and has every intention of expanding, according to PDA executive director David Garriga, who said Monday that he and the PDA were not sure if the building left vacant by Lockheed Martin three years ago would ever be utilized again. PetCareRx sells both prescription and non-prescription pet medications, as well as over 15, 000 pet supply items on its website and has recently expanded in to the pet food area.
According to a press release from the PDA Monday, PetCareRx began its operation in October at a temporary location provided by South Georgia Technical College (SGTC) while the new building was being renovated.
Jonathan Shapiro, PetCareRx CEO, said Monday over 125 jobs were repatriated to America that were previously outsourced overseas.
Attending Monday’s ribbon cutting were PetCareRx executives COO/CIO Tom Scott, founder and Chief Innovation Officer Blake Brossman, CFO Mark Ellis and Chief Marketing Officer Lutz Braum.
Scott Anderson, of Americus, is manager of the new center.
The company is based out of Lynbrook, N.Y., and is billed as “America’s answer for happier and healthier pets.” The call center in Americus will provide order taking and customer service to supplement Internet orders which make up the majority of its business.
Several dignitaries offered words of commendation and appreciation to PetCareRx for choosing Americus to establish the center. State Rep. Mike Cheokas, R-Americus, Americus Mayor Barry Blount, Sumter County Board of Commissioners Chairman Randy Howard, PDA Chairman Paul Hall and SGTC President Sparky Reeves took the opportunity to welcome the new company to the community.
Shapiro also took the opportunity to express his appreciation to all who were involved in helping PetCareRx locate in Americus. He said that the deadline to open the new facility this month was met, thanks to the support the company has received from the various organizations involved.
Brossman, PetCareRx’s founder, stepped to the podium to share how the company got started, telling the story of Lou, his beloved Rottweiler. Brossman explained that his dog became sick and a biopsy taken from a spot on Lou’s nose revealed squamous cell carcinoma. Determined to do everything he could do to save Lou, Brossman did a lot of research and sought out what he found to be the best treatment. After a round of chemotherapy, Brossman picked up a prescription the veterinarian prescribed to treat the cancer, which happened to cost around $700 to fill at the pharmacy. In actuality, the meds only cost about $7 for 100 pills, Brossman soon learned. He made it his mission to make the medications available and affordable for everyone who wants to give their pet the best care possible.
On Monday Shapiro, the CEO, emphasized that customer service is the key ingredient that will help PetCareRx meet its business goals.
“It is important for us to give our customers the best personalized pet experience they’ve ever had. The talented friendly people in Americus are helping us do that,” he said.