DHS implements new office protocols in response to COVID-19

Published 4:42 pm Friday, March 20, 2020

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ATLANTA – In alignment with Gov. Brian P. Kemp’s call to limit in-person contact across the state, the Department of Human Services is implementing new office protocols in response to COVID-19. Beginning Monday, March 23, 2020, all DHS offices will encourage customers to use self-service options and telephonic communication as a primary means to conduct business. Individuals requiring in-person consultation will be seen by appointment only.

“The health and safety of our customers and staff is our top priority,” DHS Commissioner Robyn A. Crittenden said. “While we refocus efforts from in-person contact to other means of business, we remain committed to providing services to vulnerable populations across the state.”

Division of Family & Children Services customers are encouraged to use the below tools:

  • Apply for Food Stamp and Medicaid Benefits at gateway.ga.gov (Verification documents and case status info for all benefits; food stamps, Medicaid and TANF account updates are also housed on this site.)
  • Download an application at https://dfcs.georgia.gov/services
  • For information on Electronic Benefits Transfer (EBT), visit https://www.connectebt.com/gaebtclient or call 888-421-3281 for updates
  • For general information, visit dfcs.ga.gov.
  • Call 877-423-4746
  • For those without access to online resources, requests can be made via phone for applications to be mailed to them. Customers should complete the applications at home and return by mail with supporting documentation included.
  • To report suspected child abuse or neglect, call DFCS Child Protective Services (24 hours a day, 7 days a week) at 1.855.GACHILD or 1.855.422.4453. For those with questions about existing child welfare cases, customers can call case managers or their supervisor for support.

Division of Child Support Services customers are encouraged to use the below tools:

Division of Aging Services customers are encouraged to use the below tools:

For regular updates, customers can visit our websites:

Customers can also follow us on social media at:
DHS: Facebook | Twitter @GADHS
DFCS: Facebook | Twitter @GADFCS

About DHS
DHS, one of Georgia’s largest state agencies, delivers a wide range of human services designed to promote self-sufficiency, safety and well-being for all Georgians. With a budget of $1.9 billion and more than 9,400 employees, the Department comprises three Divisions — Aging Services, Child Support Services and Family & Children Services.